1. Introduction
Zuri Marketplace ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you use zurimarket.co.ke.
2. Data We Collect
| Data Type | What We Collect | Why |
|---|---|---|
| Usage Data | Pages visited, time on site, search terms, browser type | Improve platform experience |
| Analytics Data | Google Analytics 4 events (anonymised) | Understand buyer/vendor behaviour |
| Vendor Data | Business name, WhatsApp number, product photos, email | Vendor listing management |
| Contact Data | Name, email, message content (from contact forms) | Customer support |
| Cookies | Session data, wishlist preferences | Platform functionality |
We do not collect payment card information, M-Pesa PINs, or national ID numbers. All payments occur directly between buyers and vendors.
3. How We Use Your Data
- To display and manage vendor product listings
- To improve the platform based on usage analytics
- To respond to customer support enquiries
- To send relevant platform updates (vendors only, with consent)
- To detect and prevent fraudulent activity
- To comply with Kenyan legal obligations
4. Cookies
We use the following cookies:
- Essential cookies: Required for platform functionality (wishlist, preferences)
- Analytics cookies: Google Analytics 4 — anonymised usage tracking
- Marketing cookies: Meta Pixel and TikTok Pixel for ad performance tracking
You can disable cookies in your browser settings, though this may affect platform functionality.
5. Data Sharing
We do not sell your personal data. We may share data with:
- Google Analytics: Anonymised usage data for platform improvement
- Meta/Facebook: Advertising performance data (Meta Pixel)
- TikTok: Advertising performance data (TikTok Pixel)
- Legal authorities: When required by Kenyan law
Vendor product information (business name, products, WhatsApp number) is publicly displayed on the platform as part of the vendor service.
6. Your Rights (Kenya Data Protection Act 2019)
- Right to access: Request a copy of your personal data we hold
- Right to correction: Request correction of inaccurate data
- Right to deletion: Request deletion of your data
- Right to object: Object to processing of your data
- Right to portability: Receive your data in a portable format
To exercise any of these rights, contact us at richard@zurimarket.co.ke
7. Data Security
We implement appropriate technical and organisational measures to protect your data including:
- HTTPS encryption (SSL) on all platform pages
- Cloudflare security and DDoS protection
- Access controls on internal systems
- Regular security reviews
8. Data Retention
We retain vendor data for the duration of the vendor subscription plus 12 months. Contact form data is retained for 6 months. Analytics data is retained per Google Analytics standard retention periods.
9. Contact
For privacy-related enquiries: richard@zurimarket.co.ke · +254 706 459 922